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Role · 03

The voice patients hear first.

Typical clients save up to 70% vs. an equivalent U.S. intake coordinator.

01 · The conversion math

Fewer no-shows. Fuller schedules.

Most practices lose 8–14% of new-patient leads to slow phone response and English-only handling. Salutem-trained intake teams routinely cut that loss by half through faster response, bilingual coverage, and structured follow-through.

  1. 01

    Inbound response < 2 min

    Phone, web form, or chat — picked up within two minutes during business hours. Voicemail-back same hour after.

  2. 02

    Insurance & eligibility check

    Real-time eligibility verification before booking — so you book patients you'll actually get paid for.

  3. 03

    Bilingual scheduling

    Spanish-speaking patients handled natively. Critical for primary care, OB/GYN, and pediatrics serving Hispanic communities.

  4. 04

    Intake forms & HIPAA

    Digital intake collection, consent forms, demographics — captured cleanly before the visit.

  5. 05

    Reminders & confirmations

    SMS, email, and bilingual call reminders. Cuts no-shows 20–30% on average.

  6. 06

    Reschedule & recall

    Cancellations re-booked, recall lists worked, gap-in-care patients brought back into the schedule.

02.

What's included by default.

Every Salutem Patient Intake comes pre-trained on the fundamentals. No ramp tax, no surprise charges.

i.

HIPAA-trained

HIPAA Privacy & Security Rule training mandatory at hire, refreshed annually. BAA signed day one.

ii.

EHR & payer fluency

Athena, eClinicalWorks, NextGen, Epic, Kareo, AdvancedMD. Medicare, Medicaid, BCBS, UHC, Aetna, Cigna.

iii.

Bilingual fluency

English and Spanish, written and spoken. Tone-shifts cleanly across providers, patients, and payers.

iv.

U.S. business hours

Default Central Time. Eastern, Mountain, Pacific available based on your needs.

v.

Daily team sync

Live morning huddle with your team. Priorities, blockers, KPI review — set the tone in 15 minutes.

vi.

Replace-on-request

If a placement isn't working, we replace fast — at no extra cost. The safety net is real.

03.

Outcomes — real practices.

Aggregate metrics across active engagements over the trailing twelve months.

0s
Avg. lead-response time
0%
Avg. no-show reduction
0x
New-patient conversion lift
0%
Cost savings vs. U.S. hire
Quote · Active client

"Our intake conversion went from 41% to 68% in two months. The bilingual coverage alone has changed how we serve our community."

— Practice Administrator, Primary Care · Florida
Hire a patient intake coordinator

Stop losing patients to slow phones and English-only handling.

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