A Texas RCM director on what changed when Manuel and Andres joined the team.
"I just wanted to brag on Manuel and Andres. Manuel has been essential in training Andres, which helps me tremendously. We met minimum for one of our clients and we met goal for two other clients in September — the direct result of Manuel and Andres getting on their lists. Manuel got 615 claims in September alone."
Real outcomes — paraphrased from leadership at active client firms.
"Our intake conversion went from 41% to 68% in two months. The bilingual coverage alone has changed how we serve our community — and our clients tell us so."
"Our denial rate dropped 32% in the first quarter with Salutem's RCM specialist on appeals. Work product is consistent. Communication is constant."
"Our case manager has been embedded for nine months. I genuinely cannot imagine going back to in-house only."
"We hit goals on every one of our accounts. New record. We are amazed with the team."
"The discovery binder she built for our last trial was court-ready — no edits."
"My clients call back and ask for her by name. The relationship is real. No call service does that."
"Our average settlement is up 22% since switching demand writing to Salutem. The narratives just hit harder."