HIPAA-trained
HIPAA Privacy & Security Rule training mandatory at hire, refreshed annually. BAA signed day one.
0
Avg. rings to answer
Role · 05
Front-desk warmth. No in-clinic overhead.
01 · What they handle
Every call. Handled like family.
Not an answering service. Not a robot. A trained medical receptionist who knows your providers, your specialties, and how to handle a sick parent calling at 4:55pm with empathy.
- Inbound call screening & warm transfers
- Bilingual reception (English & Spanish)
- Appointment booking & reminders
- Insurance question handling
- After-hours overflow coverage
- Web-form & portal lead acknowledgment
- VIP & existing-patient recognition
- Custom call scripts per provider
- HIPAA-compliant call handling
- Same-day callback discipline
02.
What's included by default.
Every Salutem Medical Receptionist comes pre-trained on the fundamentals. No ramp tax, no surprise charges.
EHR & payer fluency
Athena, eClinicalWorks, NextGen, Epic, Kareo, AdvancedMD. Medicare, Medicaid, BCBS, UHC, Aetna, Cigna.
Bilingual fluency
English and Spanish, written and spoken. Tone-shifts cleanly across providers, patients, and payers.
U.S. business hours
Default Central Time. Eastern, Mountain, Pacific available based on your needs.
Daily team sync
Live morning huddle with your team. Priorities, blockers, KPI review — set the tone in 15 minutes.
Replace-on-request
If a placement isn't working, we replace fast — at no extra cost. The safety net is real.
03.
Outcomes — real practices.
Aggregate metrics across active engagements over the trailing twelve months.
0/5
Avg. caller-feedback score
0%
Avg. no-show reduction
0%
Cost savings vs. U.S. hire
Quote · Active client
"My patients call back and ask for her by name. The relationship is real. No call service does that."
— Practice Owner, Family Medicine · California
Hire a medical receptionist