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Role · 03

The voice your firm puts forward.

Bilingual intake specialists trained to convert leads into signed retainers — without sounding like sales. Warm, organized, fast on the phone. Save up to 70% vs. an equivalent U.S. hire.

01 · The conversion math

Lift your sign-up rate. Measurably.

Most firms convert 35–45% of qualified leads into signed retainers. Salutem-trained intake teams routinely push that to 60–70% through faster response, bilingual coverage, and structured follow-up.

Our average client lifts intake conversion 27 points in the first 90 days.

  1. 01

    Lead response < 2 min

    Inbound web form, call, or chat — picked up within two minutes during business hours, voicemail-back same hour after.

  2. 02

    Qualifying script

    Custom intake script for your firm's case criteria — fact patterns, jurisdictions, statute, conflicts.

  3. 03

    Bilingual handling

    Spanish-speaking leads handled natively, never punted. Critical for PI and immigration markets.

  4. 04

    Retainer execution

    DocuSign sent live on the call. Most leads sign within an hour of first contact.

  5. 05

    Drip follow-up

    Unsigned leads worked with a structured 7/14/30-day cadence — emails, calls, texts. Most firms recover 18% of "lost" leads.

  6. 06

    Handoff to case mgr

    Clean intake packet delivered to your case manager: facts, signed retainer, conflict check, calendared SOL.

02.

What you'll see in 30 days.

Numbers from real PI and immigration intake engagements. We share KPI dashboards weekly.

0x

Intake conversion lift

Baseline 41% → average 68% within 60 days of full coverage.

0s

Avg. lead-response time

From inbound contact to live human, business hours.

0%

"Lost lead" recovery

Structured drip campaigns recover formerly cold prospects.

Bilingual coverage matters.

U.S. firms lose 22% of Spanish-speaking leads to language friction. Salutem closes that gap with native-fluent intake — every lead handled in their language of preference.

Custom scripts. Your voice.

We don't sound like a call center. Your firm's tone, your case criteria, your brand promises — drilled in during the first week and refined weekly.

Quote · Texas PI firm

"Our intake conversion went from 41% to 68% in two months. The bilingual coverage alone has changed how we serve our community."

— Founding Partner, PI Firm · Texas
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Stop losing leads to slow phones and English-only handling.